Data Privacy Policy

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1.0 Introduction
1.1 Pursuant to its statutory mandate of administering the pension of contributors and retirees under the Contributory Pension Scheme (CPS) in Nigeria, CrusaderSterling Pensions Limited (the PFA) collects and keeps in custody, the personal data of pension contributors, retirees and their related persons, such as beneficiaries and next-of-kins and their employers. The data include, but are not limited to, the biometrics and biodata of contributors, retirees and related persons.

1.2 This Data Privacy Policy (the Policy) is, therefore, instituted by the PFA to inform pension contributors, retirees and other related persons of the protection of their personal data collected and stored by the PFA pursuant to the performance of its statutory responsibilities. The Policy also explains how the data are collected, stored, used, as well as the few exceptional instances where such data may be disclosed.

2.0 Nature and reason for collection of personal data

2.1 Pursuant to the provisions of the Pension Reform Act (PRA) 2014 and extant regulations, the PFA collects data of pension contributors, retirees and their related persons. These may include name, gender, marital status, date of birth, nationality, National Identification Number, employment information and Next-of-Kin Information, amongst others.

2.2 In particular, the PFA collects the personal data of a pension contributor in order to open a Retirement Savings Account (RSA) for him/her and to administer to him/her the retirement benefits under the CPS. In this regard, it is necessary, to collect some basic personal data of contributors to ensure that uniquely identifiable persons are registered under the CPS and that their data are tied to their various employments. It also facilitates the accurate computation of and remittance of pension contributions and other entitlements to the RSAs of contributors and the payment of benefits to them. Collection of data of the next-of-kins and beneficiaries of contributors, retirees and their related persons further ensures that the PFA has continuous access to them.

3.0 Consent of Data Subject
Collection of data of the contributors, retirees and/or their related persons by the PFA shall be subject to the consent and authorization of the data subjects. Consequently, RSA registration and data recapture forms, including the electronic formats, contain data authorization clauses which are activated when the data subject completes the form.

4.0 Processing and Protection of Personal Data

4.1 The PFA shall process personal data of contributors, retirees and other related persons only for the purpose for which the data is collected. The PFA shall process such data on both electronic and manual platforms, as may be required.

4.2 Only authorized officers of the PFA shall have access to the personal data of pension contributors, retirees and related persons collected. Pursuant to Section 113 of the PRA 2014, such authorized persons shall include every member of the Board, officer, employee, agent or any other person engaged or authorized by the PFA to examine any document or make an inquiry thereto. Such authorized persons have confidentiality obligation not to disclose or use any information or data of such person obtained directly or indirectly, except under the express authority of the PFA or as otherwise provided for under this Policy.

5.0 Storage and Retention of Personal Data
5.1 The PFA shall securely store the personal data of pension contributors, retirees and related persons so collected in hard paper copies, computers, servers and other electronic devices.
5.2 The PFA shall hold personal data of contributor, retirees and related persons for as long as may be deemed necessary to keep track of contribution remittances and payments of benefits. The retention period shall however not be less than the 10 years, in line with the provisions of the National Archives Act, CAP.N6 Laws of the Federation of Nigeria, 2004.

6.0 Disclosure of Personal Data
6.1 Without prejudice to the foregoing provisions, however, the PFA may be obliged to disclose personal data in its custody on the following circumstances:
a) Where disclosure is made in compliance with statutory obligation or pursuant to an order of a court of competent jurisdiction.

b) Where the data owner has expressly consented to the disclosure or instructed that his/her data be fully or partially disclosed to a named person; Provided that such consent or instruction may be withdrawn and communicated to the PFA in writing at any time before disclosure.

c) Where the disclosure is made to the owner of the data for his/her personal use or record.

7.0 Violation of Data Privacy and Remedies

Contributors, retirees or their related persons whose data privacy rights are violated under this Policy shall report in writing, such violation to the Commission and the PFA for immediate redress. Pursuant to the provisions of the PRA 2014 and extant Regulations of the Commission, the Commission shall direct the PFA to redress the right of the affected contributor, retiree or related person immediately. Failure of the PFA to restore such rights as appropriate shall entitle the contributor, retiree or related person to legal remedies, subject to the provisions of the PRA 2014.

8.0 Governing Laws

This Data Privacy Policy is issued by the PFA, pursuant to the provisions of the PRA 2014, and is consistent with Sections 13 of the Constitution of the Federal Republic of Nigeria 1999 (as amended). It is also consistent with Clause 2.5 (a-i) of the Nigeria Data Protection Regulation 2019 issued by the National Information and Technology Development Agency (NITDA) and Article 8 of the International Convention on Data Protections.

9.0 Review and Enquiries
This Privacy Policy is subject to review by the PFA from time to time as the need arises. All enquiries regarding the Policy should be directed to:

The Managing Director
CrusaderSterling Pensions Ltd
14b, Keffi Street, Off Awolowo Road,
Ikoyi, Lagos.




Kenneth Ezugwu

My account officer communicates with me regularly through emails and so far it has been an effective means for me. CrusaderSterling Pensions maintains good relationship… Read more »

Odukoya Olusoji Olumide

Institute Of Chartered Accountants of Nigeria (ICAN)
How I wish another bulk payment of 25% could be made and the monthly pensions reduced further. I wish the company the best in its future endeavours and have no hesitation recommending the company to prospective pensioners. You need to PORT to CrusaderSteerling.

Prof. Alaba Isaac Olugboyega

University of Lagos
CrusaderSterling Pensions limited pays my monthly pensions regularly between the 19th and 21st of every month. Also, my statement of account is sent on request promptly. I also appreciate the annual retiree forums which are held annually to enhance interaction.

Aina Omotayo Aremu

Aina Omotayo Aremu

Investment Department
Proud to be one of the pioneer staff in the organization. I joined at the commencement of business with my first engagement in the Internal Control and Audit.
It has so far been a worthwhile experience through to my present engagement in the Investment Management at the Research Desk.

Ndikanwu Chibuzor

Compliance Department
My Career with CrusaderSterling Pensions has availed me the opportunity to learn a lot about the Pensions and Financial industry; I have also been presented with an opportunity to develop myself through constant learning and development programs.

Alade Olubunmi

Marketing Department
CrusaderSterling Pensions is Professional in their business dealings and have good corporate governance and values. It is a place where Staff are encouraged to take up responsibilities and take ownership of the business in a bid to grow with the Company.

Adebayo Fagbola

Internal Control Department
My Career with CrusaderSterling Pensions Limited began on the 16th of March, 2015. Having previously worked within the pensions industry for eighteen months, I felt it was time to further develop myself with an industry leader; CrusaderSterling Pensions Limited was my first choice.

Adeoye Adewale

Contributions Department
I am fortunate to be one on the pioneering staff of CrusaderSterling Pensions Limited. The atmosphere and environment here was far above my expectations. Aside from learning new skills and developing myself; members of my team are very kind and friendly with a positive mentality.