Customer Relationship and Call Centre Management
In taking steps to improve our users’ customer service experience, CrusaderSterling Pensions has deployed and implemented the new MATRIX CC for Customers Contact Centre and the Legend CRM for Customer Relationship Management (CRM) platforms.
These application platforms were put into first use during the Third Quarter of 2015. This is to enhance customer service delivery for users’ by managing all customer calls with automated responses and task assignment for auto-tracking and speedy resolution. This has evidently reduced the wait times for customer enquiries via any platform.
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Testimonial
Kenneth Ezugwu
My account officer communicates with me regularly through emails and so far it has been an effective means for me. CrusaderSterling Pensions maintains good relationship… Read more »
Odukoya Olusoji Olumide
Institute Of Chartered Accountants of Nigeria (ICAN)
How I wish another bulk payment of 25% could be made and the monthly pensions reduced further. I wish the company the best in its future endeavours and have no hesitation recommending the company to prospective pensioners. You need to PORT to CrusaderSteerling.
Prof. Alaba Isaac Olugboyega
University of Lagos
CrusaderSterling Pensions limited pays my monthly pensions regularly between the 19th and 21st of every month. Also, my statement of account is sent on request promptly. I also appreciate the annual retiree forums which are held annually to enhance interaction.
Aina Omotayo Aremu
Investment Department
Proud to be one of the pioneer staff in the organization. I joined at the commencement of business with my first engagement in the Internal Control and Audit.
It has so far been a worthwhile experience through to my present engagement in the Investment Management at the Research Desk.
Ndikanwu Chibuzor
Compliance Department
My Career with CrusaderSterling Pensions has availed me the opportunity to learn a lot about the Pensions and Financial industry; I have also been presented with an opportunity to develop myself through constant learning and development programs.
Alade Olubunmi
Marketing Department
CrusaderSterling Pensions is Professional in their business dealings and have good corporate governance and values. It is a place where Staff are encouraged to take up responsibilities and take ownership of the business in a bid to grow with the Company.
Adebayo Fagbola
Internal Control Department
My Career with CrusaderSterling Pensions Limited began on the 16th of March, 2015. Having previously worked within the pensions industry for eighteen months, I felt it was time to further develop myself with an industry leader; CrusaderSterling Pensions Limited was my first choice.
Adeoye Adewale
Contributions Department
I am fortunate to be one on the pioneering staff of CrusaderSterling Pensions Limited. The atmosphere and environment here was far above my expectations. Aside from learning new skills and developing myself; members of my team are very kind and friendly with a positive mentality.
