INTERACTIVE VOICE RESPONDER (IVR)
Our multilingual Interactive Voice Response (IVR) system is available in English, Yoruba, Igbo and Hausa. The essence of the IVR system is to improve on our Value Added Services and increase customer satisfaction via self-service through interactive voice response. CrusaderSterling Pensions has also integrated the IVR system with the Customer Relationship Management (CRM) and Call Centre system.
This is a platform for customers to request their balances (active and retiree) and receive automated responses in various languages using mobile phones.
To use this service:
- Dial 01- 271 3800-4
- Press 1 at the voice prompt to listen to the IVR options
- Follow the voice prompts afterwards to listen to the menu.
To further enhance our customer service delivery, we have also deployed an SMS SHORT service to our customers. Customers are expected to dial-to-query our databases from their phones requesting for balances among other information.
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Testimonial
Kenneth Ezugwu
My account officer communicates with me regularly through emails and so far it has been an effective means for me. CrusaderSterling Pensions maintains good relationship… Read more »
Odukoya Olusoji Olumide
Institute Of Chartered Accountants of Nigeria (ICAN)
How I wish another bulk payment of 25% could be made and the monthly pensions reduced further. I wish the company the best in its future endeavours and have no hesitation recommending the company to prospective pensioners. You need to PORT to CrusaderSteerling.
Prof. Alaba Isaac Olugboyega
University of Lagos
CrusaderSterling Pensions limited pays my monthly pensions regularly between the 19th and 21st of every month. Also, my statement of account is sent on request promptly. I also appreciate the annual retiree forums which are held annually to enhance interaction.
Aina Omotayo Aremu
Investment Department
Proud to be one of the pioneer staff in the organization. I joined at the commencement of business with my first engagement in the Internal Control and Audit.
It has so far been a worthwhile experience through to my present engagement in the Investment Management at the Research Desk.
Ndikanwu Chibuzor
Compliance Department
My Career with CrusaderSterling Pensions has availed me the opportunity to learn a lot about the Pensions and Financial industry; I have also been presented with an opportunity to develop myself through constant learning and development programs.
Alade Olubunmi
Marketing Department
CrusaderSterling Pensions is Professional in their business dealings and have good corporate governance and values. It is a place where Staff are encouraged to take up responsibilities and take ownership of the business in a bid to grow with the Company.
Adebayo Fagbola
Internal Control Department
My Career with CrusaderSterling Pensions Limited began on the 16th of March, 2015. Having previously worked within the pensions industry for eighteen months, I felt it was time to further develop myself with an industry leader; CrusaderSterling Pensions Limited was my first choice.
Adeoye Adewale
Contributions Department
I am fortunate to be one on the pioneering staff of CrusaderSterling Pensions Limited. The atmosphere and environment here was far above my expectations. Aside from learning new skills and developing myself; members of my team are very kind and friendly with a positive mentality.
