Ensuring all our customers get their benefit entitlements as and when due, is a cardinal objective of our organisation.
All our people, processes and technology have been optimized to ensure this is achieved. Consequently we have set a timeline under which we must process any application that has met stringent documentation requirement of the National Pensions Commission.
Currently any application is processed and benefit paid in 12 working days (exclusive of holidays and weekends).
We have an elaborate communication strategy to carry the retiree along the entire workflow. This system effectively informs retirees of the status of their benefit application at every point of the process.