CrusaderSterling Pensions Limited is a member of the over 74 year-old Custodian and Allied Insurance Group Plc. We have, on a sustainable basis (8 years) achieved one of the best returns on Retirement Savings Accounts funds in the Nigerian Pension Industry.
Our Fund price as at 30th June 2016 was N3.0184 which was the highest in the industry. This translates to a cumulative return of 201%. We have consistently led the industry in the last 8 years in terms of Returns on Investment (ROI) on Retirement Savings Account. The implication is that we have made more money for contributors (customers) than all other Pension Fund Administrators (PFA).
Our Charges/fees are strictly controlled by the regulators (PENCOM). We are allowed to charge an admin fee of N0 to N100.00 per month (after remittance) and management fees of 1.6% on the Asset under management per annum.
Our Funds under management are managed transparently and efficiently. Our clients have access to their account balances’ and transaction history on-line real-time, though our deployed interactive platforms for excellent customer service. These tools/devices enable real-time access to your RSA account. Some examples are these, Interactive Voice Responder (IVR) via Telephone, Web Chat facility via internet, SMS Short code via mobile phones to send text messages and a Mobile App.
We also send monthly e-mail statements and quarterly hard copy statements to all our clients.
Our Customer support initiative is managed electronically and physically and is well located in all the 36 states capitals and our staff in those offices can access the company database on line real time.
In the administration of retirement benefits, we have set a bench mark maximum of 12 working days on the average from start to finish within which any legitimate retiree with sufficient documentation can access his/her benefits in accordance with the laid down regulations issued by PENCOM.
We arrange fora and counseling sessions for retiring individual on the benefits of Annuity and Programmed Withdrawal to choose the best option. This is aside from the employer-based forum that takes place twice a year in the premises of the client. During the forum, we usually discuss topics such as Life after retirement, Entrepreneurship skills and opportunities, Industry updates amongst others. We also advise on the most efficient payment mechanism suited for each.
Our other services include, the management of Retiree Funds, management of Defined Benefit Scheme, and assistance and support during National Social Insurance Trust Fund (NSITF) withdrawal
We were recently voted the Best Performing Pension Company of the Year 2014 at the 3rd African Development Magazine Awards of Excellence which held in Accra.
We will instantly generate Personal Identification Number (PIN) and issue registration certificate at the point of registration; this is not easily achievable by our competition. Our clientele consists of employees of highly respected companies such as GTBank, NIBSS, NBC, MTN, Cadbury, Dangote Plc, CitiBank, Airtel, Old Mutual Insurance and many more.
Our Custodian is the First Pension Custodian Nigeria Limited owned 100% by First Bank Plc, the largest Bank in Nigeria. They were incorporated on August 16, 2005. They have easiest accessible branches spread across the country. This attests to the safety/custody of your funds.